Terms & Conditions
Welcome to the Ocean Leisure website terms and conditions.
Ocean Leisure are passionate about customer service and want to ensure that your shopping experience with us is a pleasurable one. If you have something you are unhappy about please do not hesitate to contact us and we will endeavour to correct the situation as quickly as possible.
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.
Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team. All calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary).
You can contact us by phone on 0207 930 5050. By e-mail on [email protected] or by post: Ocean Leisure 11-14 Northumberland Avenue City of Westminster London WC2N 5AQ.
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
RegistrationYou warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects and you will notify us immediately of any changes to the personal information by contacting our Customer Services.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
Our rightsWe reserve the right to:
modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.
Order Confirmation and Shipping
All orders are deemed to be an offer by the “buyer” (an individual or an organisation who buys or agrees to buy goods from Ocean Leisure) to purchase goods and are subject to acceptance by Ocean Leisure. Ocean Leisure can choose not to accept an order for any reason. Acceptance and the completion of the contract between the buyer and Ocean Leisure will take place on despatch of the products ordered unless we have notified you that we do not accept your order.
We will always send you an email confirmation upon successfully placing an order. We have a legal obligation to provide you with an electronic receipt for your transaction which you may want to file or print out to keep for future reference.
The confirmation will include details of your order, including your chosen delivery address. We will also send you a final email to let you know that the order has been dispatched.
Note: Our "Next Day" delivery cut off time is 3.30pm. Regardless of your shipping options, orders placed after this time are usually sent the following working day. Also note that we don't currently offer Saturday deliveries (RM Special Delivery Saturday) through our website. This will mean that if you order on Friday before 3.30pm and pay for RM Special Delivery (Guaranteed for 1pm) you will receive the item next working day. If you need something delivered during the weekend, please call us.
All prices are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current full VAT rate is 20%. If your order is sent to within the European Community (EC) your invoice will include VAT at 20%.
For some items or combinations of items there may be an additional delivery charge. If this is the case we will contact you before proceeding.
Methods of Payment
Ocean Leisure accepts the following payment methods for orders: Visa, Mastercard and Maestro and PayPal. All payments must be in pounds sterling.
Orders from outside the EU and BFPO are not subject to VAT.
Out of Stock Items
With a few items we may experience longer delivery times if stock deliveries are delayed. If this occurs we will contact you. If you would like more information concerning the delivery date of your purchase please give us a call on 0207 930 5050.
Returns & Exchanges
If you are not completely satisfied with any product ordered from us we will refund or exchange the item. Just return them to us within 30 days for a full exchange or refund.
Please check that you are satisfied with a product before taking it into the water. Ocean Leisure cannot refund or exchange items that are unsuitable once they have been used.
Sorry but we are unable to refund P&P or returns postage as they are both direct costs.
Please obtain a ‘proof of posting’ certificate from your post office when returning goods as we cannot be held responsible for parcels lost on return to us.
As a mail order company the security and privacy of your information and personal details are of top priority to Ocean Leisure. All of our information is collected and stored in accordance with both the Data Protection Act and the Distance Selling Directive.
All Ocean Leisure online purchases take place in a safe environment using the latest security technology to protect all of our customers.
We encrypt your credit card information to ensure your transactions with us are private and protected whilst online. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection.
Your payment details are kept in an encrypted format and your order is processed on our mail order system which is not connected to the Internet.
We will treat all your personal information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.
We confirm that any personal information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
Processing your orders; For statistical or survey purposes to improve this website and its services to you; To administer this website; To contact you about leaving a review on a product once your order has been completed; If you consent, to notify you of products or special offers that may be of interest to you You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003 When you create a shopping account while ordering online you will be given the option to receive information from Ocean Leisure by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by clicking on the ‘unsubscribe’ link, by e-mailing us at [email protected] or calling us on 0207 930 5050. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so
Other General Terms & Conditions
Please note that Online promotional codes have the following Terms & Conditions applied:
One Promotional code per transaction
The codes cannot be used in conjunction with any other voucher or promotion
Ocean Leisure reserves the right to withdraw or amend offers and vouchers at any time
Trading Name: Ocean Leisure Ltd. Registered Address: 11-14 Northumberland Avenue, London, WC2N 5AQ Company Registration: Registered in England No. 1550263 VAT Reg. No: 358 6749 96